Terms & Conditions
Our policy is to:
- Use a "direct only" business model, selling only the highest quality products while keeping our overheads to a minimum in order to offer you the best value for money at all times.
- Give the highest possible levels of service so that you will want to recommend us to all your friends.
- Combine the best of modern technology with old-fashioned courtesy to make your shopping experience a delight.
We hope to never need to resort to the "small print" but here it is, just in case, so that both parties know exactly where we stand!
"We", "us" or "the company" means Chronic Games.
"You", "the customer" or "the buyer" means the person, company or entity contracting to purchase the goods.
"The goods" are the items that you order from us as specified by our order acknowledgement.
We can receive orders via the company's web site, mail, or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication. For example, web-based orders are acknowledged automatically by e-mail.
If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.
We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling.
Payment is accepted in pounds sterling by cheque (made payable to "Chronic Games"), cash, postal order, and all major credit/debit cards as detailed on our web site at time of order.
All credit card payments made during online transactions are handled on our behalf by PayPal's secure payment gateway using industry standard 128-bit SSL encryption. No credit card details are processed or stored at any time on the company's web site.
We aim to dispatch orders within 48 hours of receipt, subject to stock availability. However please allow up to a maximum of 28 days for delivery. Orders are delivered by the most appropriate method, usually first class post, parcel post or courier. If any delays occur, we will endeavour to keep you informed. If delivery is delayed beyond 28 days, we will always give you the option of receiving a full refund of any payments that you have made.
Returns will only be accepted with our prior agreement as detailed in our returns policy.
Retention of Title
Whether or not delivery has been made, property in the goods does not pass from the company to the customer until full payment is received.
Privacy & Data Protection
We use “cookies” which are stored by your web browser in order to provide some of the personalised features of our web site. This information may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however remove some of the functionality associated with our web site. We do not sell, loan or rent data to any other party.
By submitting, uploading, or otherwise transmitting content (including text and files) to the Chronic Games website, you warrant that you have all the rights necessary to submit such content, free and clear of any rights of any third party. Further, by submitting content, you assign all worldwide rights, title and interest in and to such content to Chronic Games, including all copyrights in any form, media, or technology now known or later developed. You waive any and all moral rights that you may have in the content.
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the web site contact form.
Any notices should be sent to the company at its registered office address: Chronic Games, PO Box 432, High Wycombe, HP15 6PL, United Kingdom
Customers and other users of this web site agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.
All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.