Our aim is to provide you with the highest levels of service possible and this extends to our flexible and customer-friendly policies.
Please do not return any items without first contacting us to request authorisation. No returned goods will be accepted unless authorised by us and the package is clearly marked as a return.
If you wish to return goods for any reason please supply the following information:
- Your full contact details
- Details of the product(s) that you wish to return
- The reason for return
- Date of purchase
- Your order number
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as quickly as possible.
If you are unhappy with the goods for any reason, you have the right to return them within 7 days of receipt. As long as they are returned suitably packaged in unused condition and you pay for the return carriage and insurance, we will replace or refund them as appropriate. Please note that all returns must be received by us within 7 days of us authorising the return.
If incorrect or faulty goods are supplied, we will of course replace or refund these, as appropriate, as quickly as possible. We must receive notification of any problems within 7 days of delivery of your order.
If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.
If you have ordered goods incorrectly, please contact us to discuss your requirements. Returns of correctly supplied goods must be unused, in the original packaging and carriage paid by the customer and may be subject to a re-stocking charge (at our discretion) to cover our expenses. This also applies to cancelled orders, even if you have not yet received it or it has not yet been dispatched.
Please note that exchanged items may be subject to re-delivery and administration charges at our discretion.
If you are uncertain as to whether or not you are ordering the correct item, you can always contact us for advice.
If you have any questions or concerns at all, please do not hesitate to contact us.